TechCon Management Consulting, Inc.
IS Organization: Structured Review
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"Technical innovation is required in order to achieve the benefits, in terms of both cost and productivity from the opportunities provided by information technology."

Today, information systems (IS) departments provide computer and network services and support to an ever-growing number of end-users.  How well these services are provided can mean the difference between a productive or frustrating daily work environment.  And, consequently, a highly successful, marginally successful or failing organization.
 
From an industry perspective, the approach to providing support to computer users has dramatically changed.  Originally, information systems staff provided all technology support, for a limited number of automated functions, to a small client base.
 
Today, information systems departments support a much wider range of services for a very expanded client base but at a variety of support levels.  This is due to the fact that a number of computer applications have moved to the desk top, end users have become more computer capable and these end users have sought greater control of their computing environments.
 
The Challenge
 
In order to keep pace with information technology demand, organizations need an effective approach for managing an almost unpredictable technology support environment; an environment that is driven by a constantly growing or changing computer end-user community with greatly varying technical skill levels.  In addition, there is an increasing number and variety of workstation based software applications with dramatically different degrees of complexity which must be supported.

Analysis Approach

TechCon Management Consulting professionals do a comprehensive review of computing support and service levels from the perspective of executive management and the end-user computing community.  In addition, we analyze the staff support infrastructure of information systems group.
 
We use a structured analysis methodology to identify IS strong and weak service and support components from the perspective of departmental computing end-users and from the perspective of industry best practices.  The work effort includes:
  • identifying executive management's priorities and expectations
  • reviewing end-user experiences and service perspectives
  • evaluating the capabilities and activities of the IS staff

Benefits

This review can accomplish the following:

  • identify the organization's strategic IT objectives
  • formalize end-user technology support needs
  • better align the IS group with the objectives of the organization
  • provide an approach for more effectively deploying scarce resources
  • reduce the costs of providing computer services
  • better structure the IS group to meet the mandates of the organization

Please feel free to call or e-mail Joe Giannotti for more information!

(201) 722-9163
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